At maya365, we believe that great gaming starts with a safe environment. We're not just here to offer world-class casino games to Filipino players — we're here to make sure every member plays within their means, stays in control, and knows exactly where to turn when things get difficult.
Strictly for adults aged 21 and above. In accordance with Philippine law and PAGCOR regulations, the maya365 platform is accessible only to individuals who are 21 years of age or older. Age verification is mandatory for all members.
For most of our members across Manila, Cebu, Davao, and the rest of the Philippines, maya365 is exactly what it's meant to be — a fun, exciting way to enjoy casino games, slots, and live dealer action during their free time. And that's how it should stay.
But we also know that for a small number of people, gambling can shift from entertainment into something harder to manage. Problem gambling is real, and it affects individuals and families across the Philippines just as it does anywhere else in the world. That's why maya365 has built a comprehensive responsible gaming framework — not because we're required to, but because we genuinely care about the wellbeing of every single member on our platform.
This page explains the tools available to you, the warning signs to watch out for, and how to get help if you or someone you know is struggling. We encourage every maya365 member to read through this page at least once — even if you feel completely in control right now.
PAGCOR Advisory: Gambling is addictive. Know when to stop. If gambling is no longer fun and is causing stress, financial difficulty, or relationship problems, please use the tools on this page or contact our support team immediately.
Every maya365 member has free, instant access to these responsible gaming tools directly from their account settings. No waiting, no forms — just straightforward controls that put you in charge.
Set a maximum amount you can deposit into your maya365 account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling period to prevent impulsive decisions.
Define the maximum amount you are comfortable losing within a set time period. When your net losses reach the limit you've chosen, your account will be automatically restricted from further wagering until the period ends. This tool is especially useful for members who want a hard financial boundary without closing their account.
Set a maximum duration for each gaming session. When your session reaches the time limit you've set, maya365 will automatically log you out and display a reminder about responsible gaming. You can also enable on-screen session timers so you always know how long you've been playing — a simple but powerful awareness tool.
Need a short break? A cooling-off period temporarily suspends your maya365 account for a period you choose — from 24 hours up to six weeks. During this time, you cannot log in, deposit, or place wagers. The cooling-off period cannot be cancelled once activated, giving you a genuine, commitment- backed pause from gaming.
If you feel you need a longer break, self-exclusion allows you to close your maya365 account for a minimum of six months or permanently. During self-exclusion, your account is fully deactivated — you will not receive any promotional communications, and you cannot create a new account. This is our strongest player protection tool and we take it very seriously.
Enable periodic pop-up reminders that appear during your gaming session showing how long you've been playing and your net win/loss for the session. These reality checks are designed to interrupt autopilot play and prompt you to make a conscious decision about whether to continue. You can set them to appear every 15, 30, or 60 minutes.
Visit the maya365 Login page and sign in using your registered mobile number or email address and your password.
Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.
In the Account Settings menu, locate the "Responsible Gaming" tab. All available tools — deposit limits, loss limits, session timers, cooling-off, and self-exclusion — are listed here.
Select the tool you want to use, enter your preferred settings (e.g., limit amount, time period), and confirm. Most tools take effect immediately. Increases to limits require a 24-hour review period.
If you have difficulty activating any tool, or if you want to request self-exclusion urgently, contact our support team directly at [email protected] and we will assist you immediately.
Problem gambling doesn't always look the same for everyone. Here are some of the most common warning signs to be aware of — in yourself or in someone you care about.
Money problems are often the first visible sign that gambling has become a problem. Watch out for:
If you recognise three or more of these signs in yourself, it may be time to take a break and speak to someone. You are not alone — problem gambling is a recognised condition, and effective help is available in the Philippines.
Answer honestly. If you answer "yes" to two or more of these questions, we strongly encourage you to use our responsible gaming tools or seek support.
Have you ever spent more money on gambling than you originally planned to in a single session?
Have you ever gambled to try to win back money you had previously lost?
Have you ever borrowed money or sold something to fund your gambling?
Has gambling ever caused arguments or tension with your family, partner, or close friends?
Have you ever felt the need to hide your gambling activity from people close to you?
Have you ever felt anxious, depressed, or irritable when you were unable to gamble?
Have you ever missed work, school, or an important family event because of gambling?
Have you ever tried to stop or cut down on gambling but found it difficult to do so?
If you answered "yes" to two or more questions, please consider activating a deposit limit, cooling-off period, or self-exclusion on your maya365 account. You can also contact our support team at [email protected] for confidential assistance.
Every new maya365 member must complete identity verification before making their first deposit. We verify age using government-issued Philippine IDs. Accounts that cannot confirm the member is 21 or older are permanently closed.
If you share a device with minors, we strongly recommend enabling parental control software to prevent access to gambling websites. maya365 supports all third-party parental control tools and will never attempt to circumvent them.
Our responsible gaming team monitors anonymised player behaviour patterns for signs of problem gambling. If we identify concerning patterns — such as extended sessions, rapid loss chasing, or sudden large deposits — we may proactively reach out to offer support.
Members who have activated a cooling-off period or self-exclusion are automatically removed from all promotional communications. You can also opt out of bonus offers and promotional emails at any time through your account settings, independent of any other restrictions.
maya365 operates in alignment with the responsible gaming guidelines issued by the Philippine Amusement and Gaming Corporation (PAGCOR). PAGCOR's framework requires all licensed online gaming operators to provide player protection tools, enforce age restrictions, and promote responsible gambling awareness. We are committed to upholding these standards in every aspect of our platform operations.
Gaming at maya365 is meant to be a fun, exciting experience. Set your limits, play within your budget, and enjoy everything our platform has to offer — from slots and bingo to live casino games. When you're ready to play, we're ready to welcome you.
Gambling is addictive. Know when to stop. For players 21 years and above only.