At maya365, your personal data is treated with the same care and discretion we bring to every aspect of the platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you hold as a member under Philippine data privacy law.
These highlights summarise our key privacy commitments. The full policy below contains the complete and legally binding details.
All data transmitted between your device and maya365 is protected by TLS 1.3 encryption. Sensitive data at rest — including payment details and identity documents — is stored using AES-256 encryption on secured servers located within compliant data centres.
maya365 processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations issued by the National Privacy Commission (NPC). Your data is never sold to third parties for marketing purposes.
We collect only the personal data that is strictly necessary for account registration, identity verification, payment processing, responsible gaming compliance, and customer support. We do not collect data beyond what is needed to operate the maya365 platform safely and legally.
As a maya365 member, you have the right to access a copy of the personal data we hold about you, to correct inaccurate data, and to request erasure of your data subject to our legal retention obligations. Submit a data request anytime via our support email.
maya365 does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Data is shared only with service providers who are contractually bound to process it solely on our behalf, and with regulatory authorities where required by Philippine law.
maya365 uses cookies and similar technologies solely to maintain your session, remember your preferences, and analyse aggregate platform usage. We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings at any time.
Summary: maya365 is committed to protecting the privacy and personal data of all members in accordance with the Philippine Data Privacy Act of 2012 (RA 10173). We collect only what we need, use it only for stated purposes, and never sell it to third parties. By using the maya365 platform, you consent to the practices described in this Privacy Policy.
This Privacy Policy ("Policy") describes how the operator of the maya365 platform ("maya365," "we," "us," or "the Operator") collects, uses, stores, shares, and protects the personal data of individuals who access or use the maya365 website at maya365.vip and all associated services (collectively, "the Platform").
This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines. It applies to all personal data processed by maya365 in connection with the operation of the Platform, regardless of whether such data is collected online, by telephone, or through any other channel.
Please read this Policy carefully. By registering a maya365 account or by continuing to use the Platform after this Policy has been updated, you acknowledge that you have read and understood its contents and consent to the processing of your personal data as described herein.
The data controller responsible for the personal data collected through the maya365 Platform is the legal entity operating maya365.vip. As data controller, maya365 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine data privacy law.
For all data privacy enquiries, requests, and complaints, you may contact our designated Data Protection Officer (DPO) at:
Data Protection Officer — maya365
Email: [email protected]
Please include "Data Privacy Request" in the subject line of your email.
maya365 collects the following categories of personal data, depending on how you interact with the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number | Account registration, KYC verification, age verification |
| Contact Data | Philippine mobile number, email address, residential address | Account communication, OTP delivery, KYC address verification |
| Financial Data | GCash/PayMaya account name, bank account name and number, transaction history | Deposit and withdrawal processing, AML compliance |
| Identity Documents | Scanned or photographed government-issued ID, selfie/live photo, proof of address | KYC verification as required by PAGCOR and AML regulations |
| Gaming Activity Data | Wager history, game sessions, win/loss records, bonus usage | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform security, fraud detection, service optimisation |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Customer support, quality assurance, dispute resolution |
We do not collect sensitive personal information (as defined under RA 10173) beyond what is strictly required for identity verification and regulatory compliance. We do not collect biometric data beyond the selfie/live photo required for KYC, and we do not collect data relating to health, political opinions, or religious beliefs.
maya365 collects personal data through the following channels:
maya365 uses the personal data we collect for the following purposes:
maya365 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have given explicit consent.
Under the Data Privacy Act of 2012, maya365 processes your personal data on the following legal bases:
maya365 does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited circumstances:
We engage trusted third-party service providers to assist in operating the maya365 Platform, including KYC verification providers, payment processors, IT infrastructure providers, and customer support platforms. These providers are contractually bound to process your data solely on our instructions and in accordance with applicable data privacy law. They are not permitted to use your data for their own purposes.
maya365 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where we are legally permitted to do so.
In the event of a merger, acquisition, or sale of all or substantially all of the assets of the Operator, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent notice on the Platform prior to any such transfer and will ensure that the acquiring entity is bound by privacy obligations no less protective than those in this Policy.
We may share your personal data with third parties in any other circumstances where you have given your explicit prior consent to such sharing.
maya365 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures. Where data cannot be immediately deleted due to technical constraints, it will be isolated and protected from further processing until deletion is possible.
The maya365 Platform uses the following types of cookies and similar technologies:
maya365 does not use third-party advertising cookies, cross-site tracking pixels, or any technology designed to track your behaviour across websites other than maya365.vip.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling functional cookies may affect the performance and personalisation features of the maya365 Platform. Instructions for managing cookies are available in the help documentation of all major browsers.
maya365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your maya365 login credentials and for notifying us immediately if you suspect any unauthorised access to your account.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by maya365:
To exercise any of the above rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond to all verified requests within fifteen (15) business days in accordance with NPC guidelines.
The maya365 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will immediately close the associated account, delete the data, and, where appropriate, report the matter to the relevant Philippine authorities.
If you are a parent or guardian and believe that a minor has registered on the maya365 Platform, please contact us immediately at [email protected] so that we can take prompt action.
The maya365 Platform is operated primarily for and within the Philippines. However, some of our third-party service providers — including KYC verification and IT infrastructure providers — may process data on servers located outside the Philippines.
Where personal data is transferred outside the Philippines, maya365 ensures that such transfers are subject to appropriate safeguards, including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those required under Philippine law. We do not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate contractual safeguards.
maya365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify you by email to your registered address and by posting a prominent notice on the maya365 Platform prior to the changes taking effect.
The effective date at the top of this Policy will be updated to reflect the date of the most recent revision. Your continued use of the maya365 Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.
If you have any questions, concerns, or complaints about this Privacy Policy or the way maya365 handles your personal data, please contact our Data Protection Officer:
Data Protection Officer — maya365
Email: [email protected]
Subject line: "Data Privacy Request" or "Privacy Complaint"
Response time: Within 15 business days of receipt of a verified request.
If you are not satisfied with our response, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official government website.
We built maya365 for Filipino players who expect both world-class gaming and genuine respect for their privacy. Join thousands of members across Manila, Cebu, Davao, and beyond.